Refund policy

Returns & refunds

Only damaged orders are applicable for a refund, all other sales once placed are final. If your order arrived damaged please email me your name, order number, and photos of the damage. I will then be able to issue you a refund or a replacement.

Late or missing refunds

If you haven’t received a refund yet, please contact your bank or credit/debit card company, as it may take some time before your refund is processed. If you have done this and you have still not received a refund, please contact us at saefernstudio@gmail.com.

Customs clearance & service fees

Orders may be subject to import tax. Unfortunately we are not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, and those fees are not a basis for a refund, as they aren't something we are able to control or reliably predict. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

Please note that customs and import fees vary wildly, and in some cases may surpass the value of the order. Some of these fees can be avoided by handling customs clearance yourself, if that is possible in your country — please contact your local representative or customs office if you're unsure.

Please note that all items will be valued at their retail price on the customs documents, without exception.